Refund policy

At Flirtybay, we prioritise the health and safety of our customers. Consequently, we maintain a strict no-returns policy on all adult products due to their intimate nature.

Consequently, we accept returns of unopened and intact adult products, ensuring they have not been used.

For items such as lingerie, clothing, and accessories, we are pleased to offer a return option, provided the items are unused, with original tags still attached, and come in their undamaged packaging. This policy ensures both flexibility for our customers and a commitment to their well-being.

Excluded from lingerie returns are items such as latex wear, hosiery, and bodystockings.

 

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Flirtybay.com.au, we understand that customer satisfaction is of utmost importance. We strive to ensure that your shopping experience is enjoyable and meets your expectations. Here's some information regarding our returns and exchanges policy.

Online Return Process:

If you need to return or exchange an item, please contact our customer support team within 30 days of receiving your order. They will guide you through the process and provide you with a return authorization. Make sure to include the original receipt or proof of purchase with your return.

Refunds and Store Credits:

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will issue a refund to your original form of payment. Alternatively, you can choose to receive store credit, which can be used for future purchases on our website.

If you have any further questions or need assistance regarding our returns and exchanges policy, please feel free to contact our customer support team.

To initiate a return, feel free to reach out to us at support@flirtybay.com.au. Please note that returns will need to be sent to the following address:

655 Alison Street, Mount Helena, WA, 6082, Australia

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@flirtybay.com.au.

1 Year Warranty

At Flirtybay, we stand behind the quality of our products and are pleased to offer one-year warranty against manufacturing defects or materials that may impact the proper functioning of the product. This warranty is a testament to our commitment to providing you with products of the highest standards. If you encounter any issues within the specified one-year period, please don't hesitate to contact our customer support team at support@flirtybay.com.au.

We are dedicated to ensuring your satisfaction and will work diligently to address and resolve any concerns related to manufacturing defects during this warranty period. It's important to note that this warranty does not cover instances where the product is not correctly used. Your trust in our products is of utmost importance to us, and we strive to deliver a seamless experience for your peace of mind.