What Your Package Will Look Like?
Plain Packaging, No Reference to Us, No Reference to Product Inside, 100% Safe & Discreet
OUR SEX TOYS
Are your Sex Toys safe to use?
Your well-being is paramount to us, and we are committed to delivering sex toys that meet the highest quality standards.
However, for optimal safety, it is crucial to meticulously read and adhere to the instructions accompanying each product. These guidelines are designed to guide you through proper usage, ensuring that you can fully enjoy our offerings with complete confidence.
Do you offer Warranty on your Sex Toys?
Yes, we stand behind the quality of our sex toys. All adult toys including a battery come with One Year Warranty.
Please check the product description, contact our customer support or check our refund policy for specific details on the warranty period and coverage. Your satisfaction and confidence in our products are our top priorities.
ORDERS
Can I change the shipping address after placing an order?
Address changes may be possible if notified promptly. Contact our support team for assistance at sales@flirtybay.com.au
Do you offer gift wrapping?
Currently, we don't offer gift wrapping services.
Are there age restrictions for purchasing from your store?
Yes, you must be of legal age in your jurisdiction to make a purchase. We adhere strictly to age verification laws.
DELIVERY
How long does it take for my order to arrive?
Rest assured, we prioritise your privacy with our discreet delivery service, ensuring your order reaches you within 2-3 working days.
For a more comprehensive understanding of our shipping procedures and policies, please refer to the detailed information available in our shipping policy, right here. Your satisfaction and peace of mind are our top priorities, and we strive to make your shopping experience with us as smooth and confidential as possible.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email to monitor the status of your delivery. You will be able to track your order using this link.
How discreet is your packaging?
At Flirtybay, we understand the importance of discretion. That's why all our orders are shipped in plain, unmarked packaging. Our packaging is designed to be discreet, without any logos or explicit details, ensuring your privacy is our top priority.
You can shop with confidence, knowing that your order will arrive in a confidential manner, respecting your personal space and maintaining the confidentiality of your purchases.
We take every measure to ensure your satisfaction and comfort throughout the entire shopping experience.
RETURN
What if I receive a defective or damaged product?
In the unlikely event that you receive a defective or damaged product, we understand the importance of swift resolution.
Please reach out to our dedicated customer service team at support@flirtybay.com.au as soon as possible, providing details and, if possible, attaching relevant images of the issue. Our team will promptly assess the situation, and upon confirmation of the damage, we will efficiently arrange for the return process. Your satisfaction is our priority, and we are committed to ensuring a seamless experience, addressing any concerns with diligence and care. We appreciate your cooperation and look forward to resolving any issues to your satisfaction.
Can I return a product?
At Flirtybay, we prioritise the health and safety of our customers. Consequently, we maintain a strict no-returns policy on all adult products due to their intimate nature.
Consequently, we accept returns of unopened and intact adult products, ensuring they have not been used.
For items such as lingerie, clothing, and accessories, we are pleased to offer a return option, provided the items are unused, with original tags still attached, and come in their undamaged packaging. This policy ensures both flexibility for our customers and a commitment to their well-being.
Excluded from lingerie returns are items such as latex wear, hosiery, and bodystockings.
- Contact Customer Support: Reach out to our customer support team within 30 days of receiving your order. They will guide you through the process and provide a return authorisation.
- Include Documentation: Ensure you include the original receipt or proof of purchase with your return.
Refunds and Store Credits:
Once we receive the returned item and verify its eligibility, we'll proceed with the following:
- Refund: If all is in order, we will issue a refund to your original payment method within 10 business days.
- Store Credit: Alternatively, you can opt for store credit, usable for future purchases on our website.
For initiating a return or any further assistance, contact us at support@flirtybay.com.au.
Items sent without prior return authorisation will not be accepted.
YOUR PRIVACY
Is my personal information secure when creating an account on your website?
Absolutely. We employ advanced security measures to protect your personal information. Our website uses secure encryption protocols, and we do not share your data with third parties without your explicit consent.
PAYMENTS
What payment options do you accept?
We accept major credit cards, including Visa, Australia Post and Mastercard. Additionally, we also support PayPal, Afterpay and other popular online payment methods as Shop pay, Google pay and Apple Pay.
NEWSLETTER
How do I sign up for your newsletter?
Subscribe to our newsletter on the website or during the checkout process to stay updated on promotions, new arrivals, and more.